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University of Texas at Dallas, Richardson, TX May 2010
Master of Business Administration, May 2010
Bachelor of Science, Computer Science, May 2006
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DPK, Inc. D.B.A. Subway, Dallas, TX November 2007 - Current
Multi-Unit Supervisor, Business Development
- Maintain, update and deploy IT systems (POS, LAN, Remote Access, Surveillance, Online Training)
- Explore new business franchises and locations
- Keep stores in compliance with headquarters
Nortel, Richardson, TX May 2006 - October 2007
Operations & Tools Specialist, Emergency Recovery
- Reduce system recovery times during emergency outages globally 24x7
- Develop and implement Disaster Recovery for server outages and infrastructure plan for system engineers
- Design and maintain knowledge bases in SharePoint, Livelink and Knova CMS Systems
- Participate in Lean 6 Six Sigma activities and develop tools as needed for implementation
- Contribute to process and tool enhancements to improve efficiency and simplify as required
- Participate directly or indirectly with the ER team to review all internal process/tools and streamline for efficiency
- Support the Outage Analysis team with tools for ETTR/30MSR and outage analysis reporting
- Maintain: All servers, websites, workstations and knowledge bases that are used during severe network outages
- Consolidated servers, databases and websites into a single seamless instance. Accomplished using VMWare ESX Servers, Windows Server 2003, mirrored SQL 2005 databases and ASP.Net
- Planned proposals for reducing time to connect to customer network using VMWare Lab Manager
- Business Continuity Plans: Viruses, Data Centers, Network Outages, Evacuations, Communications
- Deployed Nortel's first development MOSS 2007 farm
Various Companies, TX
Technology Contractor
- Montague boot company, Nocona: Consultant on need to upgrade away from legacy systems
- Norris Systems, Dallas: Rectified rack mount systems, demonstrating analytical skills.
- Keller Williams Realty, Richardson: Designed and installed technology infrastructure, which improved company’s overall operating efficiency
- Family & Sports Medicine Clinic, Denton: Modified scheduling software, which contributed to company’s productivity
- OMNI Eye Care, Plano: Repaired medical equipment hardware, showing technical skill
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- 1st place Association of Information Technology Professionals Graduate Application Development Regional Contest
- 2nd place in region for Computer Associates International Case Competition
- Global Business Strategy Simulation Winner
- Student Government
- Executive Committee Chairman of the Year
- Senator of the Month & Year
- 1st place for manned hovercraft in Garland ISD Power Technology Transportation Competition.
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Network Overviews
- UMTS, GPRS, GSM & GSM-R
- CDMA, TDMA, CDMA 2000 1xEV-DO
- Packet Core Data
- Voice Core Data
Nortel Products
- Versatile Service Engine
- DMS & XA-Core
- Universal Signaling Point
- Core Billing Manager
- SupeNode Data Manager
- Home & Visitor Location Registries
- Packet MSC
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- CAD: AutoCAD, SolidWorks, Visio
- Computer Languages: Assembly, C, C++, C#, Petri Nets, Prolog, Scheme, SML, SQL
- Database: MySQL, MSSQL, Oracle
- IDE: Borland Turbo C++, Eclipse, Rational Software, Visual Studio
- Mainframe: z/OS
- Multimedia: Maya, Photoshop, Premier Pro
- Operating Systems: DOS - Windows 7, Linux/Unix, SOS, VMWare, Windows NT - 2008 R2
- Office Productivity: Access, Acrobat, Communicator, Excel, InfoPath, OneNote, Outlook, Project, Word
- Server: Hyper-V, IIS, ISA, RSA Authentication Manager, SharePoint, VMWare ESX
- Web: ASP.Net, Google Web Toolkit, HTML, PHP
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- Wake Sports
- Snow Skiing
- Rugby
- Scuba Diving
- Traveling
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- United States Citizen
- Clearable
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