DPK, Inc. D.B.A. Subway, Dallas, TX November 2007 - Current
Multi-Unit Supervisor, Business Development
- Maintain, update and deploy IT systems (POS, LAN, Remote Access, Surveillance, Online Training)
- Explore new business franchises and locations
- Keep stores in compliance with headquarters
Nortel, Richardson, TX May 2006 - October 2007
Operations & Tools Specialist, Emergency Recovery
- Reduce system recovery times during emergency outages globally 24x7
- Develop and implement Disaster Recovery for server outages and infrastructure plan for system engineers
- Design and maintain knowledge bases in SharePoint, Livelink and Knova CMS Systems
- Participate in Lean 6 Six Sigma activities and develop tools as needed for implementation
- Contribute tp process and tool enhancements to improve efficiency and simplify as required
- Participate directly or indirectly with the ER team to review all internal process/tools and streamline for efficiency
- Support the Outage Analysis team with tools for ETTR/30MSR and outage analysis reporting
- Maintin: All servers, websites, workstations and knowledge bases that are used during severe network outages
- Consolidated servers, databases and websites into a single seamless instance. Accomplished using VMWare ESX Servers, Windows Server 2003, mirrored SQL 2005 databases and ASP.Net
- Planned proposals for reducing time to connect to customer network using VMWare Lab Manager
- Business Continuity Plans: Viruses, Data Centers, Network Outages, Evacuations, Communications
- Deployed Nortel's first development MOSS 2007 farm
Various companies, TX
Technology Contractor
- Norris Systems, Dallas: Rectified rack mount systems, demonstrating analytical skills.
- Keller Williams Realty, Richardson: Designed and installed technology infrastructure, which improved company’s overall operating efficiency
- Family & Sports Medicine Clinic, Denton: Modified scheduling software, which contributed to company’s productivity
- OMNI Eye Care, Plano: Repaired medical equipment hardware, showing technical skill
- Montague boot company, Nocona: Consultant on need to upgrade away from legacy systems